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Returns/ Exchanges

If you are unsatisfied with the performance or fit of an item, please mail or ship this item back to us at 3101 Rosebud Rd, Loganville, GA 30052 Attn: Returns.  Enclose a copy of your receipt/ packing list as well as a note explaining the reason for your return and the method by which you would like it resolved (i.e. exchange, refund, etc.).  Also include a phone number where you can be reached should there be a problem. 

Please note: All returns and/or exchanges must be made within 30 days of receipt.  Items with personalization are not eligible for return.  Sportswear cannot be returned once it has been washed or worn.   

 

Production Time

Orders placed after 3pm EST will not be processed until 9am EST the following business day. Allow 3-5 business days production time for all personalized items (i.e. awards, name badges, sportswear). Orders for most promotional items can be processed same-day if received prior to 3pm EST given that all items are in stock. Orders with UPS Ground shipping are subject to our full production period and are not guaranteed to arrive within a certain time-frame. Please select an Air option if you would like to guarantee the date of receipt (see below). Customer Service is available Monday-Friday 9-5 EST for questions regarding your order.

Air Shipping

The method of shipping you choose does not include production time. If you choose an Air option as your method of shipping and do not indicate on the order when you would like to receive it, our Customer Service department will hold the order until you have been contacted to obtain this information. You will also be contacted if we feel that the method of shipping you have chosen will not meet your needs.  Duties, taxes, and/or border fees may be charged by UPS for international shipments. Action Awards does not profit from these charges and is not responsible or liable for these fees.

Shipping & Production Information

Orders placed after 4pm EST will not be processed until 9am EST the following business day. Allow up to 5 business days production time for all personalized items (i.e. awards, name badges, sportswear).  We are currently on a 4 day production week. We will process and ship orders Monday-Thursday until further notice. Customer Service is still available Monday-Friday 9-5 EST for questions regarding your order. Orders with UPS Ground shipping are subject to our full production period and are not guaranteed to arrive within a certain time-frame. Please select a UPS Expedited Air (2nd day or Overnight) option if you would like to guarantee the date of receipt (see below). The method of shipping you choose does not include production time. If you choose a UPS Expedited Air option as your method of shipping and do not indicate on the order when you would like to receive it, your order will be scheduled to ship within the allotted production time . You will also be contacted if we feel that the method of shipping you have chosen will not meet your need date and/or for "out of stock" items that may be on your order.   All shipping charges are estimates. Final shipping charges are calculated at time of shipping and any additional freight will be charged at that time. Please note that Hawaii, Puerto Rico, and Alaska shipping rates will be based on UPS International Economy.

Canadian Shipments

Duties, taxes, and/or brokerage fees may be charged by UPS for international shipments and will be due upon receipt of your shipment. Action Awards does not profit from shipping charges and is not responsible or liable for any shipping-related fees including the return shipping charges from "refused" packages.  All returned shipping fees will be deducted from your returned order total.