Frequently Asked Questions


Returns/ Exchanges

If you are unsatisfied with the performance or fit of an item, please mail or ship this item back to us at 3101 Rosebud Rd, Loganville, GA 30052 Attn: Returns. Enclose a copy of your receipt/ packing list as well as a note explaining the reason for your return and the method by which you would like it resolved (i.e. exchange, refund, etc.). Also include a phone number where you can be reached should there be a problem.

Please note: All returns and/or exchanges must be made within 30 days of receipt. Items with personalization are not eligible for return. Sportswear cannot be returned once it has been washed or worn.

Team program items and any apparel with personalization are not eligible for return

Production Time

Orders placed after 3pm EST will not be processed until 9am EST the following business day. Allow 3-5 business days production time for all personalized items (i.e. awards, name badges, sportswear). Orders for most promotional items can be processed same-day if received prior to 3pm EST given that all items are in stock. Orders with UPS Ground shipping are subject to our full production period and are not guaranteed to arrive within a certain time-frame. Please select an Air option if you would like to guarantee the date of receipt (see below). Customer Service is available Monday-Friday 9-5 EST for questions regarding your order.

Air Shipping

The method of shipping you choose does not include production time. All orders placed with overnight shipping and no in hands date indicated will be held until a need date is provided. Orders with 2 Day Air shipping selected will be sent out within 2 business days. All other orders will be processed using our normal production time unless otherwise specified.  You will also be contacted if we feel that the method of shipping you have chosen will not meet your needs. Duties, taxes, and/or border fees may be charged by UPS for international shipments. Action Awards does not profit from these charges and is not responsible or liable for these fees.