Returns/ Exchanges

If you are unsatisfied with the performance or fit of an item, please mail or ship this item back to us at 3101 Rosebud Rd, Loganville, GA 30052 Attn: Returns.  Enclose a copy of your receipt/ packing list as well as a note explaining the reason for your return and the method by which you would like it resolved (i.e. exchange, refund, etc.).  Also include a phone number where you can be reached should there be a problem. 

Please note: All returns and/or exchanges must be made within 30 days of receipt.  Sportswear cannot be returned once it has been washed or worn.   

Production Time

            Orders placed after 4pm EST will not be processed until 9am EST the following business day,  Allow 3-5 business days production time for all personalized items (i.e. awards, name badges, sportswear).  Orders for most promotional items can be processed same-day if received prior to 3pm EST given that all items are in stock.  Orders with UPS Ground shipping are subject to our full production period and are not guaranteed to arrive within a certain time-frame.  Please select a FedEx Air option if you would like to guarantee the date of receipt (see below).

Air Shipping

            The method of shipping you choose does not include production time.  If you choose a FedEx Air option as your method of shipping and do not indicate on the order when you would like to receive it, our Customer Service department will hold the order until you have been contacted to obtain this information.  You will also be contacted if we feel that the method of shipping you have chosen will not meet your needs.  Also note that all shipping charges are estimates.  Final shipping charges are calculated at time of shipping and any additional freight will be charged at that time.  Duties, taxes, and/or border fees may be charged by UPS or FedEx for international shipments.  Action Awards does not profit from these charges and is not responsible or liable for these fees.